Contact Support
For subscription, payment, refund, client, or international route issues, submit a ticket through the user panel. Describe the symptoms and relevant details together so the case can be handled more smoothly.
- No email address required
- Unlimited devices
- 30-day no-questions-asked refund
Tickets are the main support channel
Support tickets cover account, subscription, order, payment status, refund, client import, and international route connection issues. Registration requires only a username and password, with no email address; after signing in to the user panel, open the ticket area.
For the same issue, keep adding details to one ticket instead of submitting multiple duplicate requests. This preserves the full context and makes it easier to continue from the previous troubleshooting results.
Subscriptions and orders
State your current plan, order status, and payment method. VPNIJ supports Alipay, WeChat Pay, and USDT. Submit only the information needed to verify the issue; never send payment passwords, account passwords, or complete keys in a ticket.
Clients and routes
Specify whether you are using Windows, macOS, iOS, Android, or Linux, and identify the exact step where the issue occurs. If it is related to a regional route, also include the selected region, time of occurrence, and a reproducible app scenario.
Refund requests
Submit refund requests through a ticket and choose the category matching the order or payment. VPNIJ offers a 30-day no-questions-asked refund; see the refund policy for the applicable details.
Email and Telegram
VPNIJ currently does not publish a support email address or Telegram contact, so neither channel is available for support at this time. Do not send order information to accounts found in search results, forwarded messages, or pages outside this site.
When to use email
There is currently no public email address available for verification. For a lengthy issue description or additional materials, continue using a ticket in the user panel and keep all related information in the same case.
When to use Telegram
There is currently no public Telegram address available for verification. Route, client, subscription, and payment issues are all handled through tickets to keep information from being scattered across conversations with unverified sources.
Response time expectations
Tickets are handled in queue order and reviewed according to the issue type. Select the accurate category for payment status, refund requests, account issues, or interrupted connections; when an order or international route needs to be checked, replies will follow the review process.
VPNIJ does not promise a fixed immediate response time. Complex issues may require additional details about the device platform, route region, error message, or order. When more information is requested, reply in the original ticket to avoid re-queuing and duplicate assessment.
Check these first
- Cannot connect at all, cannot open websites after connecting, or frequent disconnections: see the troubleshooting guide.
- Get the client, import a subscription, and make your first connection: see the Guides.
- Plan traffic, upgrade rules, and traffic add-ons: see the plans page.
- Common account, route, speed, and payment questions: see the FAQs.